Help

Go to /signup, fill out your brokerage name, your name, phone, email, and a password. Your 3-month trial starts immediately. You'll land on the dashboard.

Follow the onboarding checklist on your dashboard: (1) connect WhatsApp, (2) import your first leads or contacts, (3) add a teammate.

Yes. Simulation mode lets you experience the full lead-to-viewing flow with fake conversations. Real WhatsApp is required to actually send messages to real clients.

Go to the Team page. Enter each teammate's name and phone — email is optional. If you add an email, they get a welcome email with a set-your-password link. If not, you set a temporary password for them yourself and they log in with phone + that password right away.

Yes, if it's registered with WhatsApp Business Cloud API (Meta's official API). QR-code linking (like other CRMs use) is not supported — it carries a ban risk we won't expose you to.

Meta requires an approved message template for any WhatsApp message sent more than 24 hours after the customer's last reply. AIRA's template manager (/whatsapp-setup) lets you submit templates in-app; Meta approval usually takes minutes.

Yes. Register additional numbers under the same WABA and assign one per agent from /whatsapp-setup.

Yes — send AIRA a voice note with any command ("new lead Ahmed, 2BR Marina, 2M") and it transcribes and runs it exactly like a typed message.

The inbox shows an automatic English translation next to the original, so any agent can pick up any conversation. Your replies go out in whatever language you write them.

Broadcasts, Inventory Blast, and campaign retargeting are limited to owner, admin, and marketing roles. Recipients who reply STOP are automatically opted out of all future blasts.

Yes — Inventory Blast has a Send Later option with a date and time picker. Scheduled sends go out automatically; you can cancel them any time before they fire.

AIRA uses a deterministic scoring model (not opaque AI). Signals include how quickly they replied, whether they read your last message, budget clarity, area specificity, and viewing intent. You can see the exact signals on each lead page.

Default SLA is 2 business hours (10am–5pm Dubai time). If an assigned agent hasn't replied within that window, AIRA reassigns to the least-loaded agent and pings both the new agent and their manager on WhatsApp.

Deals have a total value and an expected commission split. You configure the split percentage in Settings. AIRA tracks projected vs confirmed vs paid commissions automatically.

In Cloudflare's APAC region (D1 database + R2 file storage). See /compliance for the full breakdown.

No. AIRA uses AI providers under business terms that forbid training on customer data. See /compliance for detail.

Self-serve from Settings → Your data (owner only): export everything as JSON instantly, or permanently delete your account and all its data by typing your brokerage name to confirm.

3 months, full feature access, no card required. When it ends, access is paused until you pick a plan. Your data is kept.

Yes, any time from Settings → Billing. Plan changes prorate immediately.

Contact hello@airauae.com — we'll set up a custom Enterprise plan.

Go to /forgot-password. Enter your account email — we'll send a reset link (valid 30 minutes). Phone-only accounts should ask their brokerage owner.

Check /status first. If AIRA is up but you're still stuck, email hello@airauae.com with the URL, what you were doing, and any error message.

Email hello@airauae.com from any address associated with the brokerage. We'll verify your identity and restore access — but recovery isn't self-serve for security.